1) Due to liability, our providers are only allowed to use their own cleaning supplies and products.
2) All cancellations must be submitted before 6pm CST the day before the actual booking to avoid the cancellation fee.
A late fee of $75 will be charged and is non refundable. If it is charged and you wish to continue the booking or reschedule for another time, the charge will remain and the balance will be taken out on the day of your next scheduled booking.
3) Same day bookings incur an additional $30 fee and the $75 cancellation fee applies immediately upon cancellation.
4) We offer a walk through of your property before our provider leaves to ensure the quality of work done. Through this policy we are able to cater toward your satisfaction to guarantee our work. If work is not to your satisfaction, we will redo any areas that need to be re-cleaned immediately. If you are not able to do a walk through at time of cleaning, you have up to 24 hours from the beginning of the arrival window to claim a reclean.